FAQ

Shipping Policy

We provide free international shipping on orders over US$49.

For orders below US$49, we will charge a fixed shipping rate of US$4.95 to cover the shipping cost.

Estimated shipping time for different delivery destinations are listed below:

Delivery Destination Estimated Shipping Time
Northeast Asia (including Japan, South Korea, China, Hong Kong SAR, Macao SAR, Taiwan) 5-9 working days
Southeast Asia (including Philippines, Singapore, Indonesia, Malaysia) 5-12 working days
South Asia (including India, Pakistan, Sri Lanka) 8-18 working days
Central Asia 15-30 working days
USA 7-12 working days
Canada 8-15 working days
UK 5-10 working days
France 7-10 working days
Germany, Italy, Spain, The Netherlands, Belgium, Czech Republic, Poland, Slovakia, Sweden, Austria, Denmark, Switzerland, Hungary 7-12 working days
Rest of Europe 7-15 working days
South Africa 7-10 working days
Mexico 15-30 working days
South and Central America (including Colombia, Brazil, Chile) 15-30 working days
UAE, Saudi Arabia 8-15 working days
Turkey 8-15 working days
Rest of Middle East 15-30 working days
Russia 8-15 working days


Please note that the shipping time listed are only estimates and might be lengthened due to logistical disruption, customs clearance speed, holiday rush and etc. 

 

Return & Exchange Policy

In the unlikely event that you are unsatisfied with the our products, no matter what the reason is, you can return the product to us within 30 days for a product exchange or a money-back-guarantee full refund. Your item must be without trace of use and still have tags attached for refund. Customers will be responsible for return shipments & cost.

To return your product, simply follow the steps below: 

1. Repackage your item
   

2. Email us with your intent to return at support@akariyoga.com, with the email subject line "Return/Exchange Product". Please put down your order no. and specify the item that you wish to return/exchange for prompt processing. 

3. You will receive an address where you should send the product back to. Get your return ready and ship it back to us. Please note that we will not be responsible for any loss in the return process, hence we'd strongly recommend that you select a shipping method which offers tracking!

4. Once we receive your return product, we will process the refund within 2-4 business days. You will be notified by email once the refund is issued. 

We will refund the price of the merchandise including duties & taxes (prorated to the number of units being returned). Customer is responsible for return shipping. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

 

Contact Us

If you have any questions, comments, or just want to have a chat with us, simply reach us through the following methods:

    We look forward to getting in touch with you soon.