We provide free international shipping on orders over US$49.
For orders below US$49, we will charge a fixed shipping rate of US$4.95 to cover the shipping cost.
Estimated shipping time for different delivery destinations are listed below:
|Delivery Destination||Estimated Shipping Time|
|Northeast Asia (including Japan, South Korea, China, Hong Kong SAR, Macao SAR, Taiwan)||5-9 working days|
|Southeast Asia (including Philippines, Singapore, Indonesia, Malaysia)||5-12 working days|
|South Asia (including India, Pakistan, Sri Lanka)||8-18 working days|
|Central Asia||15-30 working days|
|USA||7-12 working days|
|Canada||8-15 working days|
|UK||5-10 working days|
|France||7-10 working days|
|Germany, Italy, Spain, The Netherlands, Belgium, Czech Republic, Poland, Slovakia, Sweden, Austria, Denmark, Switzerland, Hungary||7-12 working days|
|Rest of Europe||7-15 working days|
|South Africa||7-10 working days|
|Mexico||15-30 working days|
|South and Central America (including Colombia, Brazil, Chile)||15-30 working days|
|UAE, Saudi Arabia||8-15 working days|
|Turkey||8-15 working days|
|Rest of Middle East||15-30 working days|
|Russia||8-15 working days|
Please note that the shipping time listed are only estimates and might be lengthened due to logistical disruption, customs clearance speed, holiday rush and etc.
Return & Exchange Policy
In the unlikely event that you are unsatisfied with the our products, no matter what the reason is, you can return the product to us within 30 days for a product exchange or a money-back-guarantee full refund. Your item must be without trace of use and still have tags attached for refund. Customers will be responsible for return shipments & cost.
To return your product, simply follow the steps below:
2. Email us with your intent to return at email@example.com, with the email subject line "Return/Exchange Product". Please put down your order no. and specify the item that you wish to return/exchange for prompt processing.
3. You will receive an address where you should send the product back to. Get your return ready and ship it back to us. Please note that we will not be responsible for any loss in the return process, hence we'd strongly recommend that you select a shipping method which offers tracking!
4. Once we receive your return product, we will process the refund within 2-4 business days. You will be notified by email once the refund is issued.
We will refund the price of the merchandise including duties & taxes (prorated to the number of units being returned). Customer is responsible for return shipping. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
If you have any questions, comments, or just want to have a chat with us, simply reach us through the following methods:
- Live Chat (via the chat button at the bottom right corner): 24/7 support from our dedicated customer service team
- Email: firstname.lastname@example.org
- Facebook: https://www.facebook.com/theakariyoga
- Instagram: https://instagram.com/theakariyoga
We look forward to getting in touch with you soon.